How to order?
DELIVERIES SUBJECT TO AVAILABILITY AND CAPACITY ON THE DAY
Where do I place an order?
- All orders must be placed on our website. wickeddonuts.co.za
- Click on the Shop tab to start making your selection.
- We do not accept orders over the phone, at the store or via email. Our orders are filed automatically by our online orders facility. Regret the stores are not equipped to take orders manually. We do this to prevent orders being dropped or mistakes being made.
- Please ensure you fill in all details correctly on the order form, in particular – date required, email addresses, phone numbers and delivery addresses etc.
- Please provide company name if the order is going to a company.
What payment methods are accepted by the website?
- We accept credit and debit cards and Zapper online.
- In order to pay with Zapper, you will first need to download the Zapper app on your phone and upload your card details onto the app before trying to use this facility.
Where do you deliver to?
– Our delivery zone is a maximum of 35 km radius from our bakery, which is where all our deliveries leave from. When you enter your delivery address on checking out, our website will calculate and tell you whether your delivery address falls within our delivery zone.
What is the delivery charge?
- There is a minimum order of R159 which qualifies you for delivery, thereafter R69 is added on as the delivery charge.
How can I obtain free delivery?
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When you place an order of R499 or more, you qualify for complimentary delivery. Additionally, we periodically run promotions during which we provide free delivery codes that waive your delivery fee. However, please note that these promotions are offered for a limited period at our discretion.
Can I order for collection?
- Yes, you can order for pickup at any one of our stores. There is no minimum order required or delivery charge applied if you order for collection. If your address is not within our delivery zone, you are welcome to order for pick up.
When can I collect a pick up order?
- Pick-up orders are available for collection at the store from the opening time, allowing you to collect at your convenience.
- At our Astra – Durban North location, pick-ups are accommodated starting from 6 a.m., even though the store officially opens at 7:30 a.m. If you arrive before the store opens, please press the buzzer at the door, and our kitchen staff will assist you with your order.
- Our Pavilion store opens at 9 a.m.
Do you do same day orders?
- Unfortunately we do not, orders for delivery or collection must be placed on our website latest, the day before by 6 pm. Online orders close daily at 6pm for the next day or any day after. However you can place an order via the Mr Delivery food app same day – however you can not choose specific flavours and donuts provided are limited to what stock is available in store. Mr Delivery app is only available in certain areas, check if your area falls within their range.
What time are orders delivered?
- Orders are only delivered between 8 am – 1 pm each day, Mon-Sat. We have only one driver and set a delivery route on the day. We regret we can not promise specific delivery times and can only say delivery will be made sometime between 9am-1pm. Please ensure someone is available to receive the order during this time when placing the order for delivery.
Do you deliver on Sunday and Public Holiday?
- Regret we do not.
- We deliver Monday to Saturday between 9 am – 1 pm each day. We have only one driver and set a delivery route on the day. We regret we can not promise specific delivery times and can only say delivery will be made sometime between 9 am-1 pm. Please ensure someone is available to receive the order during this time when placing the order for delivery.
What do I do if I need the order for a specific time?
- We suggest ordering for pick up as we are unable to deliver at requested times. A – Pick-up orders are available for collection at the store from the opening time, allowing you to collect at your convenience.
- At our Astra – Durban North location, pick-ups are accommodated starting from 6 a.m., even though the store officially opens at 7:30 a.m. If you arrive before the store opens, please press the buzzer at the door, and our kitchen staff will assist you with your order.
- Our Pavilion store opens at 9 a.m.
Where do I find all the items to purchase online?
- Our full range and pricing is all under the shop tab on our website.
Can I collect my donuts the day before they are needed?
Donuts, by nature, typically have 8-12 hours shelf life, they are best enjoyed on the day of purchase. We recommend having them ideally on the day purchased.
Should you have donuts left over, store at room temperature in an airtight container and microwave for a few seconds to refresh before eating.
Where do I find letter donuts?
– Under the shop tab
Where do I find all the prices?
- All prices are listed per item under shop tab.
Can you customize your own flavours?
- Regretfully not, please select one of the glaze options we offer for letter donuts when placing the order.
When is Wicked Donuts Closed?
- Good Friday
- Christmas Day
- New Years Day
Allergen Disclaimer
- Please be aware that our products may contain allergens such as nuts, dairy, gluten, or other ingredients that could cause allergic reactions in some individuals. We strive to accurately label all allergens present in our products; however, cross-contamination may occur during the manufacturing or preparation process. Therefore, we cannot guarantee that our products are completely free from allergens. If you have specific dietary concerns or allergies, we recommend carefully reviewing the ingredients listed on our product labels and consulting with a healthcare professional before consuming our products. By purchasing and consuming our products, you acknowledge and accept the risk of potential allergen exposure.
Pricing disclaimer
- Please note that prices are subject to change without prior notice. We strive to keep our pricing updated, but unforeseen circumstances may necessitate adjustments. We appreciate your understanding.
Visit the official COVID-19 government website to stay informed
We accept instant EFT as well as debit and credit card payments in a secure facility. We also have Zapper Payments available.
*Disclaimer:
Please note that our donuts are produced in a bakery certified by NIHT.